hbije Privacy Policy

1 Information We Collect

hbije collects personal data from players through several channels: directly from you when you register an account or contact our support team, automatically as you use our platform, and from third-party service providers such as payment processors and identity verification partners. The categories of personal data we may collect include the following:

1.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the 18+ age requirement for gambling on hbije.
• Residential address, including street, city, division, and postal code within Bangladesh.
• Email address used for account communications, verification, and support correspondence.
• Mobile phone number, used for account authentication, transaction notifications, and customer support contact via Bangladesh mobile networks.
• National Identity Card (NID) number or passport number, collected as part of our Know Your Customer (KYC) obligations.

1.2 Financial Information

• Payment method details, including your bKash wallet number, Nagad account number, Rocket mobile banking number, Upay account reference, or bank account details for institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank.
• Transaction records, including deposit amounts, withdrawal requests, transaction timestamps, and payment method references. All amounts are denominated in BDT (৳).
• Visa and Mastercard partial card details (last four digits, expiry date, card type) where a card issued by a Bangladeshi financial institution is used for deposits.

1.3 Technical and Usage Data

• IP address and approximate geographic location derived from it, used to enforce jurisdiction restrictions and detect fraud.
• Device identifiers, browser type, operating system, and screen resolution, collected to optimise platform delivery and detect multi-account activity.
• Session logs, including login timestamps, pages visited, games played, bet amounts, and session duration.
• Cookies and similar tracking technologies — see Section 5 for full details on how hbije uses cookies.
• Referral source, meaning the URL or channel through which you arrived at hbije.com, used for internal analytics.

1.4 Communications Data

• Records of any communications between you and hbije's customer support team, including live chat transcripts, support ticket content, and email correspondence.
• Responses to optional surveys, promotions, or feedback requests you choose to participate in.
• Any information you voluntarily provide when completing a responsible gaming self-assessment form or requesting self-exclusion.

2 How We Use Your Data

hbije processes your personal data for specific, defined purposes. We do not use your data for purposes that are incompatible with those listed below. The primary purposes for which hbije processes player data are:

hbije will never sell your personal data to third parties for their own marketing purposes. Your data is not a commercial product — it is information you have entrusted to us in order to use a gaming platform, and we treat it with the corresponding seriousness.

3 Legal Basis for Processing

hbije processes your personal data only where a valid legal basis exists. Depending on the specific purpose, the applicable legal basis may be one of the following:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and hbije — specifically, to operate your account, process your deposits and withdrawals, and deliver gaming services to you.
• Legal obligation: Certain processing activities — particularly identity verification, AML monitoring, and record-keeping — are required by applicable laws and regulatory frameworks. hbije processes data for these purposes regardless of consent in order to fulfil its legal obligations.
• Legitimate interests: hbije processes certain technical and usage data on the basis of its legitimate interest in fraud prevention, platform security, and improving the quality of its services. Where we rely on this basis, we have carefully balanced our interests against your privacy rights.
• Consent: Where hbije processes your data for optional marketing communications, we do so only on the basis of your explicit opt-in consent. You may withdraw this consent at any time by updating your communication preferences within your hbije account or by contacting support at [email protected].

4 Data Sharing & Third Parties

hbije does not sell or rent your personal data to third parties. However, in order to operate the hbije platform effectively and comply with legal obligations, we may share certain personal data with the following categories of trusted third-party organisations:

4.1 Payment Service Providers

When you make a deposit or withdrawal, hbije shares the minimum necessary financial data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank, Visa, and Mastercard. These providers process your transaction data under their own privacy policies and are subject to applicable financial regulation.

4.2 Identity Verification Partners

hbije works with third-party KYC and identity verification service providers to verify the identity documents you submit during registration or at any subsequent point. These partners process your identity data strictly for verification purposes and are contractually prohibited from using it for any other purpose.

4.3 Game Software Providers

hbije's game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. When you launch a game session, limited technical session data (such as a session token and currency) is shared with the relevant provider to initiate and manage your game. These providers do not receive your full personal profile.

4.4 Legal and Regulatory Authorities

hbije may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies in response to a lawful request, court order, or legal process. hbije will only disclose the minimum data required to comply with such an obligation and will notify the affected player where legally permitted to do so.

4.5 Fraud Prevention and Security Services

hbije may share account and transaction data with specialised fraud prevention and cybersecurity service providers to detect and prevent fraudulent activity. These providers act as data processors under contract and may only process your data in accordance with hbije's documented instructions.

5 Cookies & Tracking Technologies

hbije uses cookies and similar technologies (such as local storage and session tokens) on its website to deliver a functional, personalised, and secure experience for every player. A cookie is a small text file placed on your device by a website you visit. Cookies do not execute code or carry viruses; they simply store a small amount of information that helps the site recognise your device on subsequent visits.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies; however, please be aware that disabling strictly necessary cookies will prevent you from logging in to or using hbije. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

6 Data Retention

hbije retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: While your hbije account remains open and active, we retain all data associated with your account in full to enable ongoing service delivery, fraud monitoring, and regulatory compliance.
• Closed account data: Following the closure of your account — whether at your request or by hbije — we retain your personal data and transaction records for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations under applicable anti-money laundering regulations and our legitimate interest in being able to defend against any claims that may arise within the relevant legal limitation period.
• KYC documents: Identity verification documents (NID copies, passport scans, proof-of-address documents) are retained for a minimum of five (5) years following account closure, consistent with regulatory requirements.
• Marketing data: If you withdraw consent for marketing communications, we will remove your details from our marketing lists within 30 days of receiving your request. Core account data is retained independently of marketing consent.
• Support communications: Live chat transcripts and support ticket records are retained for a period of two (2) years from the date of the interaction, to enable quality assurance and dispute resolution.
• Analytics data: Anonymised, aggregated analytics data (from which no individual can be identified) may be retained indefinitely for internal reporting and platform improvement purposes.

At the end of any applicable retention period, hbije will securely delete or anonymise your personal data so that it can no longer be associated with you as an identified individual.

7 Your Data Rights

hbije respects your right to exercise control over your personal data. The following rights are available to all hbije players, regardless of where in Bangladesh you are located:

• Right of access: You have the right to request a copy of the personal data hbije holds about you, together with information about how it is being processed. hbije will respond to access requests within 30 days.
• Right to rectification: If any personal data hbije holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update many details directly through your account settings without needing to contact support.
• Right to erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies — you may request that hbije delete your personal data. Please note that this right is subject to our legal and regulatory retention obligations and cannot override them.
• Right to restrict processing: You may request that hbije restricts the processing of your personal data in specific circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you may request a structured, machine-readable copy of the personal data you provided to hbije.
• Right to object: You have the right to object to hbije processing your personal data on the basis of legitimate interests. hbije will consider your objection and cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw marketing consent: You may opt out of marketing communications at any time by adjusting your account notification preferences or by contacting [email protected].

To exercise any of the above rights, please contact hbije's customer support team via 24/7 live chat or by sending a written request to [email protected]. hbije may need to verify your identity before processing a data rights request to ensure that we do not disclose or modify data belonging to another individual.

8 Data Security

hbije takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following core protections:

• 256-bit SSL/TLS encryption: All data transmitted between your device and hbije's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that payment details, login credentials, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data fields — including payment method identifiers and identity document references — are stored in encrypted form at rest within hbije's secure infrastructure.
• Access controls: Access to personal data within hbije's internal systems is strictly limited to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication (2FA): hbije strongly recommends enabling 2FA on your account. hbije's internal administrative systems also enforce multi-factor authentication for all staff accessing player data.
• Regular security audits: hbije conducts regular internal and third-party security reviews of its platform, including penetration testing and vulnerability assessments, to identify and address potential security gaps proactively.
• Incident response: In the event of a data security incident that poses a risk to your personal data, hbije will notify affected players without undue delay and will take immediate steps to contain the breach and prevent recurrence.

While hbije employs robust security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account safe: use a strong, unique password for your hbije account, do not share your login credentials with anyone, and contact hbije support immediately if you suspect that your account has been compromised.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to hbije's handling of your personal data, please contact our dedicated privacy support team via 24/7 live chat or in writing at: [email protected]. Please include "Privacy Request" in the subject line of any written communication to ensure prompt routing to the correct team. Do not include sensitive personal or financial information (such as passwords or full NID numbers) in any unsolicited email communication.